Mount Carmel Health System

Because of You

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FAQ

What is MyMountCarmel Patient Portal?

MyMountCarmel Patient Portal offers patients personalized and secure online access to portions of their medical records. It enables you to securely view information about your health. With MyMountCarmel, you can view:

  • Admit and discharge date
  • Reason for hospitalization
  • Lab Results
  • Radiology Results
  • Physician Care team
  • Medications
  • Vital signs at discharge
  • Care plan with goals and instructions
  • Discharge information and instructions

Is there a fee to use MyMountCarmel Patient Portal?

No. MyMountCarmel is a free service.

How do I sign up?

During registration at the hospital, you’ll be asked if you’d like to sign up for MyMountCarmel Patient Portal. If you choose to sign up, you’ll just need to provide an e-mail address where we can send your invitation to join MyMountCarmel.

How do I claim my invitation?

After you click on the link provided in the e-mail, you’ll be asked to confirm your identity. The step-by-step process will ask you to provide your date of birth and the answer to the security question you provided at the time of registration.

When can I see my test results in MyMountCarmel?

Lab results are viewable in the patient portal as soon as the result is final. Radiology results are viewable in the patient portal 4 days after the result is final.

If some of my information in the MyMountCarmel Patient Portal is not correct, what should I do?

If the information in your health record is not correct, please contact the Health Information Department within the facility or location where you were treated.

  • Mount Carmel East 614-234-7957
  • Mount Carmel West 614-234-5993
  • Mount Carmel St. Ann’s 614-898-8974
  • Mount Carmel New Albany 614-775-6607

Can I enter my own personal health information in the MyMountCarmel Patient Portal?

Yes. Under Account Settings, choose "Change Settings with Cerner Health" and choose the “Health Record” tab to add your personal information. This information is for your own reference and will not be part of your hospital medical record. You may share this self-entered information by selecting "Share This Record". To return to MyMountCarmel, click on "Return to MyMountCarmel".

Can I view a family member's health record in MyMountCarmel?

Not yet. This functionality will be made available at a later date.

Can my spouse and I share one MyMountCarmel account?

For your privacy, you and your spouse must maintain separate accounts in MyMountCarmel.

I forgot my password. What should I do?

Click the "Forgot Password" link on the sign-in page to reset your password online. You can also call 1-800-324-8163 to request a new, secure password.

I was logged out of the MyMountCarmel. Patient Portal What happened?

To protect your privacy and the security of your information, you will be automatically logged out of MyMountCarmel if your keyboard remains idle for 20 minutes or more. We recommend that you log out of your MyMountCarmel session if you need to leave your computer for even a short period of time.

Is the MyMountCarmel Patient Portal connected to any physician office patient portals?

No. MyMountCarmel and the patient portal systems used by some doctors are separate and distinct systems that do not talk to one another. MyMountCarmel can only assist you with health information related to your care at Mount Carmel.

I already have access to the Mount Carmel payment and registration portal. Do I need to sign up for the MyMountCarmel Patient Portal?

The payment and registration portal is separate from MyMountCarmel, so yes, you do need to register for each portal separately. If you’d like to access the payment and registration portal, click here.

Is the MyMountCarmel Patient Portal secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through a secure invitation process, personal IDs and passwords. Each person controls his or her own password, and the account cannot be accessed without that password. Furthermore, MyMountCarmel uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyMountCarmel.

What is your Privacy Policy?

MyMountCarmel Patient Portal is owned and operated by Mount Carmel and Cerner Corporation. It is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records, and will never be sold or leased by MyMountCarmel.

©  2014  

Mount Carmel Health System  |  Columbus, Ohio

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