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To ensure your
medical records are kept private and secure in accordance with federal and
state regulations, Mount Carmel has a team of trained professionals in our
Health Information Management (HIM) Department. It's their job to safeguard and
manage your patient information.
Answers to some of the HIM's most
frequently asked questions are listed below. If you have additional questions,
please contact Health Information Management at 614-898-4075 (Mount Carmel
East, West and St. Ann's) or Medical Records at 614-775-6667 (Mount Carmel New Albany Surgical Hospital) during normal business hours.
Normal Business Hours
- Monday - Friday 8:00 a.m. - 4:30 p.m.
- Closed Weekends and Holidays
Q. How can I
obtain a copy of my medical record?
A. You can download the "Authorization
for Use of Disclosure of Protected Health Information" form or you may write a
letter authorizing the HIM Department to release a copy of your medical record.
Both the authorization form/letter must state your name, date of birth, social
security number, date of service, name of hospital where services were
performed, the person/organization to receive the information, along with the
address where the information is to be sent. The authorization form/letter must
be signed and dated by the patient or the patient's guardian/legal
representative.
Q. Where do I
send the authorization form/letter to release a copy of my medical record?
A. You can mail or fax the authorization form/letter to our central location for
Mount Carmel East, Mount Carmel West and Mount Carmel St. Ann's:
Mount
Carmel St. Ann's
Health
Information Management, WW 107
495 Cooper Road Suite 200
Westerville, OH 43081
Fax: 614-898-8609
For Mount Carmel New Albany Surgical Hospital, please mail or fax the authorization
form/letter to:
Mount Carmel New Albany
Medical Records Department
7333 Smith's Mill Rd
New
Albany, OH 43054
Fax:
614-775-5067
Q. Is there a
cost to obtain a copy of my medical record?
A. Yes, there is a
charge based on the number of pages reproduced and the source of the data, such
as computer, microfiche or paper. If applicable, a retrieval and postage
fee will be applied. Arrangements may be made for you to pick up your medical
record copies by calling the HIM Department at 614-898-4075 (Mount Carmel East,
West and St. Ann's) or the Medical Records Department at 614-775-6667 (Mount Carmel New Albany Surgical Hospital).
Q. I am going to another healthcare
provider and would like my records sent to this physician. What do I need to
do?
A. You will need to submit a written
authorization form/letter to have your medical record copies mailed or faxed to
that provider. You will need to include the name, address and/or fax number of
the healthcare provider to whom you'd like the record sent. There is no charge
for copies of your medical record for continuity of care.
Q. How soon can I
expect the request to release my medical record to be completed?
A. Depending on
the location of your medical record, you can expect a 7-10 day turnaround time
for your request to be completed. We realize there are circumstances when you
may need your medical record more urgently. If this is your situation, please
call the HIM Department to discuss your needs.
Q. Am I able to
get a copy of a family member's medical record?
A.
Only the
patient may release his/her record(s). However, if you have Power of Attorney
(POA) or are the executor of the patient's estate, you must submit your
authorization form/letter along with a copy of the legal document giving you
POA or executor rights.
Q. Do you
release any information verbally?
A. The only
information the HIM Department will release verbally is the patient's date of
admission and/or date of discharge.
Q. I would
like to know my blood type. Is this information in my medical record?
A. Blood typing
is not routinely performed. If blood typing was done, the HIM Department
requires a signed authorization form/letter from the patient and a copy of the
results will be sent to you. There will be a charge for reproducing and mailing
this document.
Q. I was born at
Mount Carmel. How can I obtain my birth certificate?
A. You will need
to request your birth certificate from the Franklin County Health Department.
Their phone number is 614-645-7333. You may also access their website at http://www.cmhhealth.org/
Q. How long do
you keep a medical record?
A. Medical records
are maintained according to Ohio Statute for various periods of time. You will
be contacted if your medical record request cannot be fulfilled because the
retention period has expired.
Q. Am I able to view my medical record?
A. Yes, you are
able to view your medical record. There is no charge for viewing your record. Here's
how:
- Provide a written, signed and dated authorization form/letter.
- Provide photo identification.
- Contact Health Information Management at 614-898-4075 (Mount Carmel East, West and St. Ann's) or 614-775-6667 (Mount Carmel New Albany Surgical Hospital) to schedule an appointment to view your record.
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