To ensure your medical records are kept private and secure in accordance with federal and state regulations, Mount Carmel has a team of trained professionals in our Health Information Management (HIM) Department. It's their job to safeguard and manage your patient information.
Answers to some of the HIM's most frequently asked questions are listed below. If you have additional questions, please contact Health Information Management at 614-898-4075 (Mount Carmel East, West and St. Ann's) or Medical Records at 614-775-6667 (Mount Carmel New Albany Surgical Hospital) during normal business hours.
Normal Business Hours
- Monday - Friday 8:00 a.m. - 4:30 p.m.
- Closed Weekends and Holidays
Q. How can I obtain a copy of my medical record?
A.You can download the "Authorization for Use of Disclosure of Protected Health Information" form or you may write a letter authorizing the HIM Department to release a copy of your medical record. Both the authorization form/letter must state your name, date of birth, social security number, date of service, name of hospital where services were performed, the person/organization to receive the information, along with the address where the information is to be sent. The authorization form/letter must be signed and dated by the patient or the patient's guardian/legal representative.
Q. Where do I send the authorization form/letter to release a copy of my medical record?
A. Mail the authorization form/letter to our central location for Mount Carmel East, West and St. Ann's:
Mount Carmel St. Ann's
Health Information Management
495 Cooper Road Suite 200
Westerville, OH 43081
For Mount Carmel New Albany Surgical Hospital, please mail the authorization form/letter to:
Mount Carmel New Albany
Medical Records Department
7333 Smith's Mill Rd
New Albany, OH 43054
Q. Is there a cost to obtain a copy of my medical record?
A. Yes, there is a charge based on the number of pages reproduced and the source of the data, such as computer, microfiche or paper. If applicable, a retrieval and postage fee will be applied. Arrangements may be made for you to pick up your medical record copies by calling the HIM Department at 614-898-4075 (Mount Carmel East, West and St. Ann's) or the Medical Records Department at 614-775-6667 (Mount Carmel New Albany Surgical Hospital).
Q. I am going to another healthcare provider and would like my records sent to this physician. What do I need to do?
A. You will need to submit a written authorization form/letter to have your medical record copies mailed or faxed to that provider. You will need to include the name, address and/or fax number of the healthcare provider to whom you'd like the record sent. There is no charge for copies of your medical record for continuity of care. ‘Continuity of Care’ (remaining a patient of your current physician while seeking the services of a specialist) should not be confused with ‘Transfer of Care’ (leaving the care of a physician for reasons which may include: change of insurance, moving, etc.).
Q. How soon can I expect the request to release my medical record to be completed?
A. Depending on the location of your medical record, you can expect a 7-10 day turnaround time for your request to be completed. We realize there are circumstances when you may need your medical record more urgently. If this is your situation, please call the HIM Department to discuss your needs.
Q. Am I able to get a copy of a family member's medical record?
A. Only the patient may release his/her record(s). However, if you have Healthcare Power of Attorney (POA) or are the executor of the patient's estate, you must submit your authorization form/letter along with a copy of the legal document giving you POA or executor rights.
Q. I would like to know my blood type. Is this information in my medical record?
A. Blood typing is not routinely performed. If blood typing was done, the HIM Department requires a signed authorization form/letter from the patient and a copy of the results will be sent to you. There will be a charge for reproducing and mailing this document.
Q. I was born at Mount Carmel. How can I obtain my birth certificate?
A. You will need to request your birth certificate from the Franklin County Health Department. Their phone number is 614-645-7333. You may also access their website HERE
Q. How long do you keep a medical record?
A. Medical records are maintained according to Ohio Statute for various periods of time. You will be contacted if your medical record request cannot be fulfilled because the retention period has expired.
Q. Am I able to view my medical record?
A. Yes, you are able to view your medical record. There is no charge for viewing your record. Here's how:
- Provide a written, signed and dated authorization form/letter.
- Provide photo identification.
- Contact Health Information Management at 614-898-4075 (Mount Carmel East, West and St. Ann's) or 614-775-6667 (Mount Carmel New Albany Surgical Hospital) to schedule an appointment to view your record.