Virtual Care on Demand
Virtual appointments from the comfort of home.
Virtual Care on Demand
Mount Carmel Virtual Care on Demand is a great way to get the simple, secure and convenient healthcare you need without leaving home. You can access Virtual Care through your laptop, tablet, or by phone. Choose your care option below to get started. Prefer to be seen in-person? More than 90% of the Columbus metro area is within 10 minutes of a location. Schedule an appointment with a provider near you.
Available hours:
Monday – Friday: 8 a.m. – 8 p.m. (ET)
Saturday & Sunday: 8 a.m. – 4 p.m. (ET).
How it works
Conditions we treat
- Conjunctivitis (pink eye, stye)
- Dental pain
- Fever
- Headache
- Low back pain
- Minor stomach problems (nausea, diarrhea, constipation)
- Sports injuries (sprains, strains)
- Skin condition (rash, acne, eczema, burn)
- Upper respiratory (cough, cold, sinus infection)
- UTI/bladder infection
Learn more about Virtual Care on Demand
A Care on Demand visit, also known as a telehealth, virtual or video visit, lets you see a health care provider via video on a smartphone, tablet or computer using secure software, from your home or a private location.
A Care on Demand visit is similar to a clinic visit, but it happens over video from your home or another private location. You can ask questions, discuss treatment options, adjust medications, or get a prescription. If needed, you may be referred for in-person care.
The cost is similar to an in-person visit. Co-payment, co-insurance and deductible amounts apply. You may receive a bill after Mount Carmel bills your insurance. Check your summary plan description or contact your insurance plan for coverage details.
Have a photo ID, insurance card(s), and current medication bottles ready.
Video and voice data are encrypted to protect your privacy. Virtual visits are not recorded and comply with all privacy regulations of in-person visits.
- An active Trinity Health MyChart account.
- A strong and stable Wi-Fi or internet connection.
If using a PC:
- Supported browsers: Google Chrome, Microsoft Edge, Safari.
- Camera, microphone and speaker.
- Browser access to your camera and microphone.
If using a mobile device:
- MyChart mobile app (available for iOS and Android).
- App permissions for camera and microphone.
During Your Visit:
- Find a private location with limited disruptions.
Avoid other activities such as driving during the visit.