Frequently Asked Questions

• Mount Carmel and Cigna have reached a new agreement. Under this new contract, patients with Cigna health insurance have access to in-network care with trusted Mount Carmel providers, effective March 1. Patients may schedule appointments with Mount Carmel as they normally would.
• Before scheduling an appointment, please contact Cigna via the number on the back of your insurance card to ensure your care will be covered at in-network rates.
• If you do not see your health care provider included back in Cigna’s provider directory, please contact Cigna to verify your in-network access has been re-instated.

All Mount Carmel locations in Ohio will have immediate access to in-network care, including:

• Diley Ridge Medical Center
• Mount Carmel Anticoagulation Centers
• Mount Carmel Cardiac Rehabilitation
• Mount Carmel Cardiovascular Imaging Services
• Mount Carmel East
• Mount Carmel Emergency Rooms
• Mount Carmel Franklinton
• Mount Carmel Grove City
• Mount Carmel Heart Failure Centers
• Mount Carmel Hilliard
• Mount Carmel Hospice
• Mount Carmel Imaging Services
• Mount Carmel Lab Services
• Mount Carmel Lewis Center
• Mount Carmel New Albany
• Mount Carmel Reynoldsburg
• Mount Carmel Sleep Center
• Mount Carmel St. Ann’s
• Mount Carmel Women's Health Centers
• Mount Carmel Wound Care Centers
• Mount Carmel Medical Group
• Mount Carmel Health System Physicians

Our new agreement with Cigna ensures you have in-network access to your previous Mount Carmel providers, effective March 1. Please contact us directly to ask about rescheduling your appointment. We thank you for your patience as we worked diligently to reach a new agreement with Cigna that ensures we can continue to deliver the quality care you deserve.